Huge apologies for major downtime
I am so sorry for the downtime that has been ongoing for more than 24 hours. Whilst this journal is recovered, the actual MyChores site is not yet back. I feel awful about this; i know there are people who rely on MyChores on a daily basis. All i can do is apologise.
I switched to HostingRails in the hope of avoiding long outages like this. The company have a 24/7 customer service and they boast 99.9% uptime. What happened Tuesday night was an extremely rare situation where two drives failed, bringing down the RAID array and operating system. Apparently the blame lies with Western Digital firmware. Since that time HostingRails have been rebuilding the operating system and restoring from a backup, but it seems they had a corrupted backup image which failed at the last minute. So now they are trying a different backup image. There is a possibility of data loss when it comes back, as the image may be from a day or two ago. Unfortunately i was asleep when they were telling us to backup our data. The downside of having a host in a different time zone.
As you can imagine, a lot of confidence has been lost in HostingRails. I thought they were better prepared than this for disaster recovery. I am so sorry for the massive inconvenience that this has been to many of you, but i hope it won’t be much longer until the site is back online.
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