Archive for the 'issues' Category

Email problems

Sunday, April 25th, 2010

I am sorry for the ongoing email problems that we are experiencing. I am still trying to work with the hosting company to get issues fixed after the upgrade this week.

We’re back!

Wednesday, April 21st, 2010

I am so sorry for MyChores down time for much of today. The hosting company did a server upgrade and something must have gone wrong because it failed to come back again afterwards.
However, they have been very good and fixed it for us, as far as i can tell things are back to normal. Please [...]

iCal feeds from MyChores?

Wednesday, February 25th, 2009

Has anyone managed to get MyChores icalendar feeds into the iCal application on a Mac? Is there a special trick you have to do to make them work?
I must confess, i have only tried it with Google Calendar and kCalendar. Since they worked, i assumed that it would also work on the iCal application. Then [...]

Resetting forgotten passwords

Monday, January 19th, 2009

I apologise to anybody who couldn’t log in recently due to the reset password functionality being broken. It is now fixed.
I am slowly going through the code bit by bit, tidying things up. Now that i’ve started, i’m finding more and more that i want to refactor. I know the importance and value of writing [...]

Whoops!

Thursday, January 15th, 2009

I applied a few security fixes a couple of days ago. I apparently overdid it slightly, accidentally making it so that no new people could register! I am sorry about that … it’s fixed now! :)

Email issues

Friday, January 2nd, 2009

Apologies for the delay for some people to receive your signup emails and email verification links. The problem has been fixed and the backlog of emails is just being processed now.
I have also heard reports that some emails are being blocked or marked as spam by Yahoo and Gmail. I’m not sure whether this is [...]

Pictures are back!

Saturday, December 27th, 2008

No thanks to HostingRails (hem hem!) i have managed to restore almost all of the user-uploaded pictures. In the end we only lost 32 pictures. If you are one of the people who have lost pictures, i am sorry, you will have to upload them again.
Apologies again for the problem, and the delay taken to [...]

Pictures update (again)

Friday, December 19th, 2008

I am so sorry to say that HostingRails have provided no help at all in this matter. I believe it must be their fault that the pictures went missing: it certainly wasn’t anything i did. They have made no attempt to explain what happened, or how i can be sure it won’t happen again. They [...]

Pictures update

Wednesday, December 17th, 2008

Unfortunately i regret to say that things are not looking good for restoring the pictures.
Apparently HostingRails only keep 1 week’s worth of backups, and the earliest backup they have (now 10th December) has no pictures.
I am trying to see whether there is any other way we can get the pictures restored. If not, i’m sorry [...]

Pictures missing - we’re on to it

Tuesday, December 16th, 2008

Very strangely, all the uploaded pictures have suddenly disappeared off the server. I don’t know how this could have happened - i’m sure it is nothing i have done. They have all just vanished, inexplicably.
I apologise for the trouble this will cause, particularly to those of you who use the Collage view. I have sent [...]